A NAV implementation or upgrade should always start with using the system out-of-the-box, especially if there are years of customization. Some initial training or orientation will be required, but this is augmented by free e-courses on CustomerSource and many YouTube videos on NAV. Once users are trained on the new system, and they’ve tried to do their jobs without any modifications, then the actual GAP between vanilla and the user’s needs can be determined.
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